Privacy Policy

Policy

[Last Updated: 20 Jan 2025]

Welcome to Xylo. Protecting your privacy is of utmost importance to us, and this policy outlines how we collect, use, and protect your personal data when you use our website and services.

Who We Are

Xylo (“we,” “our,” “us”) operates [xylo.london]. We are committed to safeguarding the privacy of our website visitors and service users. If you have any questions or concerns about this Privacy Policy, you can contact us:

Email: info@xylo.london
Address: 155 Clerkenwell Road, EC1

What Data We Collect

We may collect and process the following types of personal data:

Personal Information: Name, email address, phone number, and any details you provide when contacting us via forms or email.
Enquiry Information: Information you provide when enquiring about available leasing spaces.
Usage Data: Information about how you interact with our website, such as your IP address, browser type, and pages viewed.
Cookies: Data collected through cookies and similar technologies.

How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide information about available spaces listed on our site.
To communicate with you about your enquiries or updates related to your interests.
To analyse website usage and improve our website and services.
To ensure the security of our website.

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: When you provide your consent, such as submitting an enquiry form.
Legitimate Interests: To respond to your enquiries, improve our website, and ensure its security.
Legal Obligation: To comply with applicable laws or regulations.

How We Share Your Data

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Third-party vendors that help us operate our website (e.g., hosting providers).
Advertisers: Where applicable, we may share your contact information with building or workspace advertisers, but only if necessary to respond to your enquiry and with your prior consent.
Legal Authorities: If required to comply with a legal obligation or enforce our terms.

Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Access: Request a copy of your personal data.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure: Request the deletion of your personal data.
Restriction: Request limited processing of your data.
Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to data processing based on legitimate interests.

To exercise any of these rights, please contact us at [info@xylo.london].

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These may include:

Essential Cookies: Necessary for website functionality.
Analytical Cookies: To monitor website performance and usage patterns.

For detailed information about how we use cookies and how you can manage them, please refer to our [Cookie Policy].

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no online service can be completely secure.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

Updates To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.